Can the hair be colored?
Yes Hair products can be colored or lightened. We recommend color to be done by a professional and that a color strand test on a swatch of hair be performed to see how your new color will look.
What is your return/exchange policy?
Due to the nature of our products, All Sales are FINAL.
What is the difference between Raw hair and Virgin hair?
The difference between Raw hair and Virgin hair: Hair that have curls & waves is processed with steam.
Raw hair is hair that is sourced straight from the donors and the only processing that RAW hair has been through is hackling (making sure there are no lice or nits).
Virgin hair goes through steam processing, This is how manufacturers produce curl patterns such as Loose wave, Body wave, Deep wave, etc. The steam processing doesn’t mean the hair has been chemically processed, but it does mean the hair is not in its rawest state.
What forms of payment are accepted?
We accept Visa, Master Card, American Express, Discover, and Personal Checks processed via PayPal.
How long does it take before an order is shipped and received?
Upon confirmation of a cleared payment, orders are processed within 24 hours. In stock orders are then shipped VIA USPS (Additional Fee’s for Express overnight) Special Order items are processed within 24 hours of payment confirmation, and are estimated to arrive 5-7 business days from the date of purchase.